Refund and Return Policy

Effective Date: June 21, 2025
Last Updated: June 21, 2025

At vervekix.com, we strive to provide a seamless shopping experience and ensure your satisfaction with every purchase. If you’re not fully happy with your order, our return and refund policy is designed to be clear and hassle-free.

1. Return Eligibility

You can request a return within 7 days of receiving your order if:

  • The item is unused, unworn, and in original condition
  • It is returned in original packaging with all tags and accessories intact
  • You provide a valid order number or proof of purchase

⚠️ Items marked as Final Sale, Clearance, or Non-Returnable are not eligible for return.

2. How to Initiate a Return

To begin a return:

  1. Email [email protected] with your order number and the reason for return
  2. Wait for our team to approve your return and provide return instructions
  3. Send the item back to the address provided — using a trackable shipping service

📦 Customers are responsible for return shipping costs unless the item was damaged, defective, or sent in error.

3. Refund Process

Once we receive and inspect your return, we will notify you of its approval or rejection:

  • Approved refunds will be issued to your original payment method
  • Processing typically takes 5–10 business days after approval
  • Original shipping costs are non-refundable, unless due to our error

4. Exchanges

If you received a damaged, defective, or incorrect product, we’ll be happy to offer a free exchange or replacement. Please contact us within 7 days of delivery at [email protected] with photos and details.

5. Damaged or Incorrect Items

For items that arrive damaged or incorrect:

  • Email us within 48 hours of delivery
  • Include your order number and clear photos of the issue
  • We will send a replacement or process a full refund, based on your preference

6. Late or Missing Refunds

If you haven’t received your refund:

  1. Recheck your bank account or credit card statement
  2. Contact your bank or credit card company (processing times may vary)
  3. If still unresolved, contact us at [email protected]

7. Cancellations

Orders may be cancelled within 2 hours of purchase. After that, cancellations are not guaranteed if the order is already processed or shipped.

Need Help?

For any questions about returns or refunds, please reach out:

📧 Returns & Exchanges: [email protected]
📧 Customer Support: [email protected]
🌐 Website: www.vervekix.com

Thank you for shopping at Vervekix. Your satisfaction is our priority!